Coronavirus response

I wanted to provide you with an update of how I am continuing to operate during the Coronavirus outbreak, and highlight some ways in which I have made adjustments to do so safely.  I have also changed some of my terms and conditions to reduce stress for those planning events and weddings at this time.

Wedding and event postponements:

For those already booked with me who have had to postpone their events, I am offering to transfer your deposit to another (mutually agreeable) date.  Your deposit will hold the new date and your balance will be payable as usual.  If your new date is before 31st August 2021 my standard annual inflation will be waived.  If your new date is after 31st August 2021 there will be a small increase in your final balance to reflect increases in ingredients/business costs.

Virtual consultations/tastings:

Until further notice all wedding cake consultations will be offered virtually by Zoom at a time convenient for you.  Once you have a wedding date and venue confirmed, do get in touch to book your consultation! Cake samples can be collected if you are local, or sent with next day delivery for a small fee.

Celebration cake collections/deliveries:

These will be contactless.  Deliveries will be doorstep deliveries at an agreed time.  For collections I will request you open the boot of your car when you arrive and I will place your cake box in the car for you.

If you have any questions don't hesitate to get in touch.

Get in Touch 

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 info@helenalexandercakedesign.co.uk

 

07956 574371 

© 2019 By Creative Steer